Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Erika TrujilloCustomer Success Manager @Groove
Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.
Melissa RosenCX Lead & Content Creator @Groove
Our most successful autoresponder email campaigns—now yours for the taking (and learning).
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.
Nick McCreathCo-Founder @Groove
How to know when it's time to look for another solution for customer service email management.
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
After finding a surprise in our data, we set out to see if we could get more incoming customer support emails — on purpose.
Alex TurnbullCEO & Founder @Groove
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