Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.
Erika TrujilloCustomer Success Manager @Groove
Follow these tips to make each customer’s first experience a great one.
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Melissa RosenCX Lead & Content Creator @Groove
Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.
Learn how to use your customer support software as a catalyst for growth.
Eight ways we managed to save money, time, and customers by keeping support in-house.
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
How we built a highly effective (and super lean) remote support team.
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
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