Quickly understand your team's workload and identify trends
See what your team is doing great and where they could use some help
A deep dive into customer sentiment
A high-level look at agent and team performance
Gain valuable insights,helping your to continuously improve your knowledge base and lower common queries
A quick look at how your knowledge base is performing
Identify your most popular articles by pageviews and rating
See what your customers are looking for and if they're able to find it
Our AI-driven system suggests the best articles to create to give customers the help they need
We've included even more easy to use features to make sure you have everything you need to build and manage a high‑performing team
Allows you to see how your team performs during the hours they're actually working
See your reports over different time periods with our calendar control.
Set your timezone to ensure that metrics are tracked correctly
Take control with your own custom reporting views to see only the data that matters to you
One click data export to XLS & CSV for all your spreadsheet needs
Beautifully formatted printable views of all your reports.